marge-serrano
PR Hacks

AI’s Got the Looks But Humans Bring the Chaos (and the Clicks)

Marge Serrano
~3mins
September 1, 2025

AI has changed how content is created, but it hasn’t changed why people click, read, or trust.

Yes, AI can generate polished copy in seconds. It can summarize trends, surface patterns, and accelerate workflows. But what it can’t do is replace judgment, nuance, and lived experience, the very things that make PR effective.

The brands winning right now aren’t choosing between AI and humans. They’re designing systems where each does what it does best.

What AI Is Actually Good At

AI excels at:

  • Speed and scale
  • Pattern recognition
  • Drafting and restructuring content

Used correctly, it removes friction and frees teams to think strategically.

But AI alone doesn’t create resonance.

Where AI Falls Short

AI struggles with:

  • Cultural nuance
  • Emotional timing
  • Strategic restraint

Left unchecked, it produces content that looks fine but feels empty, polished without perspective.

Why Humans Still Drive Engagement

People click on:

  • Strong opinions
  • Lived experience
  • Honest insight

Humans bring the chaos, the unpredictability, judgment, and instinct that make content compelling.

The Right Balance: AI as an Amplifier

AI works best when it:

AI vs Human Reality

  • AI accelerates execution
  • Humans create meaning
  • Balance drives performance


If your content looks good but doesn’t connect, the problem isn’t speed — it’s perspective.

Level Up Now: Read Our Recent Posts
Your end‑of‑year business checklist: closing strong & scaling into 2026
Kate Sarmiento
Why Playing It Safe is Killing Your Brand Awareness
Marge Serrano
Why You’re Not Getting Press (And What to Use Instead)
Marge Serrano
5 Industry Shifts Every Brand Needs on Their Radar Right Now
Marge Serrano

60-Day Guarantee

PR only works if it builds fast. If we don’t land you 2 major features and line up 3 more within 60 days, you’ll get a full refund - no questions asked.

Free Authority Score Checker

Check your online reputation and authority score for free and see how you stack up and get custom tips to improve instantly.